Shipping & Delivery
Orders are shipped out within 3-5 business days. Please feel free to email me if you need a faster shipping option than listed.
Return Policy
If you have any issues...
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IMPORTANT: Please double check your addresses - especially shipping address - before placing your order. Once your order is placed it is very difficult for us to make any changes.
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Please inspect your order carefully upon arrival and let us know within 7 days if any significant damage occurred in transit. Please provide images of the damages and email us at peanuts@nalufragrance.com.
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Once the package leaves our hands we unfortunately have little control over how the carrier cares for it on its way to you.
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RETURNS + EXCHANGES
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At the Nalu Fragrance, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.